To our Valued Customers
As our customers, associates, and communities move past the COVID-19 pandemic we continue to adapt our policies and procedures to reflect current CDC guidance and to comply with any state and local regulations that remain in place. Be assured that we remain committed to keeping our stores a safe place to work and shop.
The Fresh Grocer Online Shopping Information
If you are new to The Fresh Grocer from Home, click here for tips on how to best use this service.
We recommend that you click on “reserve time slot” before you start your order. You will have approximately 90 minutes to submit your order and hold your reserved time slot.
To ensure your order has been placed, look for the order number to appear at the end of the checkout process. You will also receive an email with your order number to confirm that your order has been placed. Additional information and instructions about The Fresh Grocer from Home payment and delivery can be found on the checkout page.
Our site does not reflect current product inventory. Your items will be selected for you on the day your order is processed. Products are not “reserved” at the time your order is placed.
Sign up to receive order updates and out of stock product alerts by texting SRFH to 20669.
Just like our in-store prices, The Fresh Grocer from Home prices change on Sundays according to our advertising circulars. (Except in our NJ stores where prices change Friday). We strive to bring our customers great values every day. Your online total is an estimated total – your final price is based on the sale prices in effect at the time your order is processed in the store’s checkout system. We regret that we are unable to adjust final pricing to accommodate the previous week’s sale prices.
Online promos are reserved especially for online customers based on specific purchase requirements. We regret that we are unable to honor these special promotions on in-store purchases
As of Sunday, 7/4/21, all stores are now following their "normal" Refund/Return Policy. Click here to view policy.
In keeping with New Jersey's "No Returns" law, the Refund/Return policy in NJ ONLY remains temporarily suspended -- ALL SALES ARE FINAL. We are unable to accept returns on items purchased during the state of emergency unless they are defective, damaged or spoiled. PLEASE MAKE YOUR PURCHASES CAREFULLY AND BUY ONLY WHAT YOU NEED. We appreciate your patience and understanding. Please click here for more details.
Associate and Customer Safety Protocols
The safety and well-being of our Associates and customers continue to be our highest priority. We remain vigilant about our cleaning and sanitation protocols throughout the store. While most indoor social distancing requirements have been lifted for fully vaccinated individuals, we encourage customers and associates to continue to follow social distancing guidelines as there may be unvaccinated customers and associates in the store.
The Fresh Grocer follows current state and local regulations with respect to masks /face coverings for associates and customers. The most recent CDC guidance recommends that everyone wear a mask or face-covering in public indoor settings in areas that are experiencing a substantial or high rate of transmission of COVID-19 and the Delta variant. In line with current CDC guidance, we currently require all store Associates, regardless of their vaccination status, to wear a mask while in the store (in areas of substantial or high transmission). We further encourage all customers to wear a mask or face covering while shopping in the store for their own safety and the safety of others. Please click here for the CDC's latest COVID Tracker Map https://covid.cdc.gov/covid-data-tracker/#county-view
We continue to require temperature checks for associates reporting to work. Those with a temperature above 100 degrees F will be asked to return home and not return to work until the fever subsides.
For more information about what we are doing to keep our associates and customers safe, please visit: http://facts.wakefern.com.
STORE HOURS AND OPERATIONS
Unless required by local or state orders, stores are serving all customers while open for business. Customers who may be at risk or immunocompromised may take advantage of our online shopping services.